Support

Support - How can we help?

The first source of support is the SEEEMS manual. This is where we frequently add new articles about how to use SEEEMS products. You will find our manual on http://www.seeems.com/manuals. There is also a section about support in the manual, which explains more about free and paid for support.

Request support

As with most websites, we have an FAQ section, which is always worth checking for the answers to common questions. If this doesn't answer your question then please file a Support Ticket on the Request Support page.

Follow Ninja CHEEE for a speedy response to your support request

Useful Tools

There are now many different third party tools that you can use in order to help to communicate your support issue to us. Here are links to some of the most useful ones:

Screencapture


Screenr - www.screenr.com - Record what's happening on your screen as well as telling us with an audio description.
Jing - www.techsmith.com/jing.html - Locally installed tool for capturing screenshots and screencasts. Option to generate and save locally and share online. The free version is limited to five minute screencasts.

Images


Dropbox - www.dropbox.com - An easy way to share images and files online, particularly useful with large file sizes.
Paint.net - www.dotpdn.com/downloads/pdn.html - Photo editing tool with good options for editing web images.
IrfanView - www.irfanview.com - Tool for conversion of images to web, resizing, batch conversion and many other tasks. Limited editing options.

Online meeting and screensharing


Skype - www.skype.com - Chat online using headset or instant messaging; drag and drop files; share screens.
Teamviewer - www.teamviewer.com - Share screens between individuals or whole teams.
Join Me - www.join.me - Locally installed join.me app allows you to have online meetings with other participants via their browser. There is a free version available. 

IP addresses


My IP - http://myip.dk
What is my IP Address - http://whatismyipaddress.com - Two useful sites for checking out IP addresses. 

Site performance


Pingdom - http://tools.pingdom.com/fpt - Find out at what speed your website loads, and what could be affecting its performance. 

Find out about Personal Support

Find out about Online Support

Finding Support Information

Support

We have many different ways to support our customers. Decide what's right for you.